Product Info
How can I find out the ingredients of the sweets?
We have product information dedicated to the dietary, allergen and ingredients for all our sweets. Please call us if you need more information before ordering.
Is your packaging hygienic?
Cleanliness of all work areas is assured at all times.
The area in which we produce our orders is of a high standard of cleanliness and is well maintained. We wear a high standard of PPE, including hair nets and gloves.
Every bag is sealed on site before it is dispatched to you.
We guarantee that every bag order you receive will be in perfect condition.
How long do the sweets last?
Every bag is made fresh when it is ordered.
Each sealed, so that you receive them in pristine condition.
To enjoy them at their best we recommend you consume them within 4 weeks, but stored in cool, dry conditions with the bag re-sealed every time, they can last up to 6 months from date of purchase.
Will I get the exact weight I ordered?
It can often be difficult to match the exact weight of our bags without going slightly over or under due to the different sizes and weights of our sweets, and the fact that they are entirely custom made to order. As close as possible, we strive to keep our tolerance margins under 2% wherever possible.
Out Of Stock Items
What will happen if one of my items it out of stock?
In cases of out-of-stock items, we will try to remove the item as soon as possible from our website until it is available again.
If you have selected a product that goes out of stock while your order is being prepared we will contact you and ask what products you would like more of from the items you have selected already.
We may add an alternative or something similar.
Delivery Info
How long after my order is placed till it is posted?
As we are closed on a Monday and Tuesday any orders placed on these days will not be processed till Wednesday then Royal Mail will receive the next day.
All packages will be tracked.
What are your delivery times?
When you place an order, you will receive an email indicating that your order has been received.
We will then send this to our packing team so your order can be prepared.
Is my parcel tracked?
All packages will be tracked.
Do you provide worldwide shipping?
We currently only ship to UK mainland. We will be looking to expand to worldwide shipping in the near future. Pleases sign up to our newsletter to stay updated.
What if my parcel doesn't arrive?
If your parcel does not arrive within the timeframe specified, you can contact us via our contact form by clicking here. Please provide us with your order number and full shipping address. This will help our team to fully investigate the location of the parcel and assist you.
If you enter an incorrect delivery address at checkout or are unavailable for multiple delivery attempts, we cannot be held responsible for the non-delivery of your parcel. In such cases, our courier may issue a “returns charge,” which will be passed on to you along with any applicable redelivery fees to resend your parcel.